Refund policy

Return & Refund Policy

At MaoliCare, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original sealed packaging.

  • The item is in the same condition as when it was delivered.

  • Proof of purchase or your order number is provided.

Opened Products

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges for any opened, used, or unsealed products.

Once the original seal has been broken, the product is no longer eligible for a refund or return, unless it arrived damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and, if approved, provide a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was sent, or

  • The product arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used products

  • Products with broken safety seals

  • Gift cards

  • Promotional or clearance items (unless required by law)

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team before returning any items.

Thank you for choosing MaoliCare.